Do You Know About Our Claims Services, Powered by Nationwide?

Dealing with a workplace injury can be overwhelming, and it’s important to have a reliable and efficient process in place for filing a workers’ compensation claim. That’s where our claims services come in.

Through our partnership with Nationwide, Kinetic policyholders receive personalized support and comprehensive resources to make navigating the claims process as smooth and hassle-free as possible. With robust digital capabilities and dedicated Claims Account Managers, employers are guided every step of the way.

Easy, effective claims reporting and management

The Nationwide claims team understands the importance of addressing the immediate needs of an injured employee while also handling the necessary paperwork and processes. That’s why we offer convenient ways to report claims online and by phone, email or fax.


 Report all workplace injuries or illnesses immediately to help keep workers’ comp costs down.

 Don’t Wait: 5 Key Reasons to Report Workplace Injury Promptly


Once a claim has been submitted, employers receive the support of an experienced claims professional to help them navigate the workers’ compensation benefits process and answer questions. They also have access to claims management resources designed to ensure injured employees receive the proper medical care and attention they need to recover and return to work safely and as soon as possible. These include:

24/7 Nurse Triage: If a policyholder is unsure if medical treatment is required for an injury, or what type is needed, they can contact the Nationwide Nurse Triage Hotline. Registered nurses can help to determine an effective course of action and assist in coordinating initial care by an appropriate authorized provider.

First Fill: This program allows injured workers to fill prescriptions written by an authorized workers’ compensation physician for medications related to their injury before workers’ compensation is established and with no out-of-pocket expenses on their first prescription.

Successful Return-to-Work: Policyholders have access to a sample interactive program that can serve as the framework for building a return-to-work program. It includes steps to take both before and after an injury occurs to help facilitate positive outcomes for employees and the business.


Leverage nurse triage services to help control and minimize workplace injuries and their related costs.

Get In Front of Workers’ Comp Claims with Nurse Triage


Convenient, online resources 

Confusion and frustration can slow down the claims process. But with easy-to-use tools and information right at their fingertips, policyholders have the help they need to service claims anytime and with ease. Key online resources include:

The Workers’ Compensation Virtual Toolkit: Policyholders and agents can find  workplace posting requirements, access to state claims offices and other useful state-specific resources in this dynamic tool. It also contains important claims department contact information, instructions and forms. 

Medical Provider Referral System: Employers can use this directory to quickly locate authorized providers who specialize in treating occupational injuries and are located close to an injured employee’s home or work. 

Workers’ Compensation Claims FAQs: Policyholders can visit this webpage for answers to frequently asked questions on workers’ compensation from both employers and employees.

Find more claims reporting best practices that help injured employees receive the best care and support employers in controlling costs.

Best Practices for Workers’ Compensation Claims Reporting


Trust Kinetic and Nationwide to provide you with reliable and efficient claims services that prioritize the well-being of your employees. 

Contact us today to learn more about how we support employers through the workers’ compensation insurance claims process.